So you picked out a frame, built awesome new lenses, uploaded your prescription, and measured your PD. Now you're wondering, When am I getting my new glasses?
The total turnaround time for your order is manufacturing time (the actual time it takes to craft your beautiful new prescription lenses) plus shipping time (getting the order from us to your doorstep).
Building the eyewear custom-tailored for your lifestyle to perfection takes time. The total time it takes us to make your new glasses depends on your prescription and the lens features you choose. Most custom orders are ready to ship in two weeks or less.
Once your order is complete and passes through our high-tech quality check, we'll ship it out and on its way to you.
All orders include FREE domestic ground shipping. Ground shipping is via UPS or FedEx and the time in transit is approximately 5 to 7 days. We also ship for free to PO Boxes and Military APO/FPO/DPO addresses via USPS.
Overnight shipping is available for $20 and shipping time is 1 business day to most locations. However, overnight shipping to rural address (including many awesome snow resorts!) is typically 2 business days. Overnight shipping is not available to PO Box, APO/FPO, or international addresses.
International shipping is available to Canada, Australia, and New Zealand. International orders are shipped via USPS and may take up to two weeks for delivery.
We strive for perfection, including the fastest turnaround times, but we cannot guarantee delivery within our these time frames and cannot be held responsible for late delivery due to weather or mechanical delays by the carrier.
Wiley X is also not responsible for packages lost, stolen, or damaged after delivery by the carrier.