How can we help you?
Shipping
Shipping begins once your prescription lenses are done being manufactured.
All orders include free domestic ground shipping. Ground shipping is via UPS or USPS and the time in transit is approximately 5 to 7 days.
Overnight shipping is available for $30 and shipping time is 1 business day to most locations. Please note, overnight shipping to rural address (including many awesome snow resorts!) is typically 2 business days. Overnight shipping is not available to PO Box, APO/FPO/DPO, or international addresses. All APO, FPO, and DPO United States military addresses are shipped via USPS.
International shipping is available to Canada, Austraila, and New Zealand. International orders are shipped via USPS and can take up to two weeks for delivery.
Yes! All orders to APO/FPO/DPO addresses are shipped via USPS Priority Mail.
How do I format my military address? Military addresses have seven main components:
- Recipient name
- Type of address: PSC, CMR, UMR, RPO, APO, OMDC, Navy or Coast Guard Ship + Hull Number
- Address number
- Recipient’s box number
- “State” designator: AA, AP, or AE
- Post office type: APO, FPO, or DPO – this goes in the “City” field
- Zip Code
For example:
Milo Rex CMR 9999, Box 123 APO AE 09102-9999Contact us if you have any questions while entering your APO/FPO/DPO address and we’ll help you place your order!
Returns & Exchanges
When you shop with SportRx, you're always backed by our See Better Guarantee™. Take 45 days with your new eyewear and if they're anything short of perfection, let us know and we'll make it right. We've got you covered for shipping — both ways — and never charge restocking fees. Get clear vision in a frame you love or get 100% money back. It's a promise!
Frames & Lenses
Yes! When you order a Z87 safety frame with prescription lenses, we automatically manufacture the prescription lenses to safety-rated ANSI specifications. Your prescription lenses will also be etched “SP+” in the corner of the lens to designate the safety rating as required by ANSI.
Yes, bifocals and progressives can be made for most frames we carry. Contact one of our optical ninjas for more help!
Insurance & FSA / HSA
Were are considered an “out-of-network” provider for most vision insurances. Depending on your vision insurance plan, you may be eligible for reimbursement for your purchase by providing an itemized receipt to your vision insurance company.
You will need to place your order by 11:59PM Pacific time on the last day that you are allowed to use your funds. If you’re using a credit card that has been issued by your FSA, it’s best to speak to one of our opticians to place your order over the phone to ensure that your card is charged before the deadline.
FSAs (Flexible Spending Accounts) and HSAs (Health Savings Accounts) are different types of “flex” accounts that individuals may have set up either by their employer or independently. In either case, money is set aside into an account that may be used specifically for medically-related purchases.
Payment
We accept Visa, Mastercard, American Express, Discover, and PayPal.
BUY NOW, PAY LATER WITH KLARA
Select Klarna at checkout to buy now and pay later. Spread the cost of your purchase over time with convenient, stress-free payment options. Valid on prescription orders under $1,000, and the billing address must be in the United States.
Yes! One of our opticians can help place your order and split your payment between different cards.
Once we receive your returned order, it takes us about 1-2 days to process it through our receiving and returns department and issue the refund to your original method of payment. From there, it can take approximately from 3-5 days for the refund to reflect in your account, based on your bank or credit card company.
Prescription
Pupillary distance (PD) is the distance between the centers of each eye. Your pupillary distance is an important piece of information when buying prescription glasses. If this measurement is not on current your prescription, just call the last place that performed your eye exam or let us measure it for you!
When you order your frames, we'll contact you with simple instructions so we can measure your PD without you having to come into the store. It'll be that easy.
Prescriptions are specific to glasses or contact lenses, so we won’t be able to use your contact lens prescription to make glasses.
Prescriptions are typically valid for two years, unless otherwise specified by your doctor on your prescription. If no specific expiration date is noted on your prescription, then it is assumed valid for two years from the date of the exam.
Orders
When you place your order, we process a $0 authorization to verify your payment method. We won’t charge your card until your order passes our initial optician review, which usually takes less than 24 hours.
We have friendly opticians ready to help you 7 days a week! Give us a call at 888-831-5817 or chat with us using the link at the bottom of the page. Our optical ninjas are available Monday through Friday from 6am to 7pm, Saturdays from 9am to 6pm, and Sundays from 10am to 6pm Pacific Time. You can also send an email to info@wikeyxrx.com!
ID.ME
Once you’ve finished customizing your prescription eyewear to perfection, simply click on the ID.me button at checkout. If you already have a verified ID.me account, sign in and the discount will apply automatically. If you don’t already have an ID.me account, you’ll need to create an account. This discount does not expire and applies on all orders you make from sportrx.com
Creating an ID.me account is as easy as 1-2-3. Follow our step-by-step instructions to gain access to thousands of discounts across various retailers, including SportRx.
- 1. Visit the ID.me Registration page.
- 2. Enter your email and choose a password.
- 3. Check the box to accept the ID.me Terms of Service and Privacy Policy. Click the button to Create an ID.me account.
Congratulations, you’re now the proud owner of an ID.me account!
NOTE: You may be prompted to verify your email address and/or to set up multi-factor authentication. If this happens, simply follow the instructions within the prompt.
If you choose to verify using your credentials, verification is usually immediate. If you choose to upload documentation later, the review process may take longer. For the most accurate information on the verification process, visit the ID.me Member support page.
GovX
Once you’ve finished customizing your prescription eyewear to perfection, simply click on the GovX button at checkout. If you already have a verified GovX account, sign in and the discount will apply automatically. If you don’t already have an GovX account, you’ll need to create an account. This discount does not expire and applies on all orders you make from sportrx.com
Creating an GovX account is simple. Follow our step-by-step instructions to gain access to thousands of discounts across various retailers, including SportRx.
- 1. Visit the GovX Registration page.
- 2. Enter your email or sign up through Facebook.
- 3. Follow the prompts to select your affiliation.
- 4. Select your preferred verification method (department email or document upload).
- 5. Finally, create a password and finish the remaining registration prompts
Congratulations, you’re now the proud owner of a GovX account!
NOTE: You may be prompted to verify your email address and/or to set up multi-factor authentication. If this happens, simply follow the instructions within the prompt.
Please visit the GovX Member support page for any questions regarding your account. You can also contact their team directly by submitting a request ticket.